This Month’s Poll

still wait for answer when phoneing !

By Rob on June 03, 2026

Most of my clients say they will not even attempt to contact the CRA because the service is so bad.  Many say they do not get the help they are asking for or the information is so confusing they ask me to contact the CRA on their behalf so I can tehn, in turn, explain what is happening to their file.
I myself have had large variations on services.  Sometimes they answer quickly and are very helpful and sometimes less so.  On the other hand, I do know how to frame the questions to get better results.  But it is the service to the taxpayers that definitely needs mprovement.

By Robert Litschel on June 03, 2026

Answering the phone is one thing, resolve issues is another. Better on the first but…... I am on that CRA queue for call back. I was purposely disconnected yesterday over a very simple issue, the agent took 20 minutes to be able to hang up on both my client and myself. Went back into the queue and the next agent took 3 minutes. So a 1/2 hour spent on 3 minutes worth of work.

By Diane Colton on June 03, 2026

You can manufacture stats to provide the answers you want. Service level has decreased. 6 months plus for simple T1 adjustments! How can that be an improvement

By Robert on June 03, 2026