July 2025 Poll

Representative accounts should have the power to access individual & business accounts easier like before. Put more compliance into place to be a Representative & banning those that are not compliant vs making it more difficult for taxpayers to seek help.  Especially when CRA is the root cause of many CRA errors. Throw not being able to get access, or having to spend time jumping through hoops to get access.  First time filers are left to do what the first time filing with no CRA account access? Hope for the best?  As Efilers, we can’t setup direct deposit anymore, which was a major outlet for scams.  We can’t change personal information in their CRA account, so what is the risk now besides helping taxpayers navigate the complexities of CRA? Tax preparer want to help tax payers lives be easier, yet it feels like we are be pushed out of the industry.

By Amanda Zais on July 03, 2025

The CRA has worked Diligently and very successfully in removing access to them and delaying issues. Here are a few examples
- This year the CRA sent out NOA’s to clients indicating that their refund check would follow, the refunds in most cases showed up 4-5 weeks after when their was no reason or rational for this other than sitting on clients money for more time, penalizing those who still want checks
- Last week we filed a 2023 Adjustment - The CRA did not fast track it and as of yesterday (July 2) the anticipated completion date is FEB 9, 2026 (7 Months)
- They are forcing all Businesses to Go online, yet there are many new to canada Dr’s that have to wait pover 1 year before they can get access to any online services, never mind appoint a representative.
- Phone wait time is completely unacceptable, even the Business desk at most times is 1-2 hours wait
- Their negotiated Work from home Policy does not work, babies Crying, being asked to hold during calls has to stop. Nevermind that for years, taxpayers have been denied claiming use of home expenses because there was a workplace available to them, yet the CRA Employee’s all receive T2200 allowing them to claim home expenses, when they work from home the couple of days per week

Hopefully under the new government and Minister of CRA, things will go back to normal

By Stacey Bartel on July 03, 2025

More people and the my service Canada to help people with their access to their accounts.

By Margaret Kania on July 02, 2025

The CRA needs to get back to the office so that when we call we can be transferred to a supervisor.  I am still waiting since May 2022 for a call back.  I also believe the system needs to be overhauled .  It is so ridiculously complicated.

By Sherrie Blake on July 02, 2025