It is no secret that CRA service levels have been under stress during the Pandemic. Many tax practitioners can confirm that a phone call that would normally have to wait for three to five minutes to be answered. At the peak of tax season could take one hour or more, not even including the dozens of dropped calls. Lately, response times have slowly decreased; however, it is still at unacceptable levels. As CRA shifts most of its services online through My Account, My Business Accounts, and Represent a Client one could think that there is less demand for phone calls. These services have also been compromised.