Is it reasonable to expect Canadians to spend 2 hours or more on hold to get answers to their tax questions at CRA or even change their address? Taxpayers and their advisors are increasingly frustrated with long wait times for service. The CRA Ombudsman is looking into it, according to a CBC report, but the ombudsman’s office, too, is behind on complaint processing; backed up to the last week of June. It’s a big problem, as taxpayers are bound to strict deadlines for compliance or face expensive penalties and interest costs. So, what can be done?