In times of high inflation and a down-trending economy (like today) Canadians pull out all the punches. They scrimp, they save and they cut corners where they can. Many also started to rely more heavily on the Canada Revenue Agency (CRA) for benefits and importantly their public advocate with the CRA: The Office of the Taxpayers' Ombudsperson (OTO), who fielded a record number of urgent requests this year and prompted millions in uncashed cheques to be cashed. OTO has also created an important new opportunity for tax advisors.