CRA’s Callback Service for Tax Pros Pilot

Are you a tax professional with years of experience? Have you ever felt frustrated after calling the CRA, having spent hours on hold, wasting your client’s or employer’s time, only to speak to CRA agents who aren’t qualified to answer your questions? The Auditor General of Canada was equally displeased in a scathing report last fall on wait times and accuracy levels at the CRA. Now a new CRA callback service may come to the rescue this tax season. Here is my experience with the pilot project so far:

It’s April 30 and there has rarely been more confusion about a tax filing deadline than in 2025!  Not only is CRA’s Auto-fill My Return (AFR) service unreliable, the tax filing deadlines themselves have shifted:  April 30 for most people, May 1 for trusts with capital gains, June 2 for T1s with capital gains and June 16 for T1s with small business income (proprietorships).  Even the income tax filing statistics seems off.  Have a look:

Knowledge Bureau congratulates Michael van Lierop and his whole team at NOW – New Outlook Wealth in Winnipeg for graduating with the RWM™ designation.  In this interview with Michael, who has also taken a leadership role at the Acuity Conference for Distinguished Advisors, November 23-26 in Puerto Vallarta, Mexico as a Platinum Sponsor,  we find out more about his innovative firm, his passions and how the RWM – Real Wealth Management – framework has been a game-changer.

Especially for tax planners and financial advisors:  we are transitioning to a new economy with a new government.  Gain critical insights into tax efficient retirement and estate planning to help your clients mitigate risk.  Mark your calendar to attend Canada’s most current virtual continuing educational summit from Knowledge Bureau on May 21.  Learn about the new Liberal government’s proposals for 2025 and beyond and earn a new credential, too: Knowledge Bureau’s new CE Summits – Advisory Diploma,  Register now to May 15 and save up to 50%.

Are you claiming all the medical expenses you or your clients might be entitled to? 

Last time we discussed ways to save money on a severance package using an RRSP and other important tax planning options. In the final instalment of this series, we’ll discuss other accounts to tap to meet cash flow needs, the tax consequences of challenging the amount of severance and a little-known tax trap when it comes to EI (Employment Insurance).  

If you have clients who are members of the Canadian Armed Forces (CAF), they may be eligible for a special tax credit. Here's what you need to know: