CRA’s Callback Service for Tax Pros Pilot

Are you a tax professional with years of experience? Have you ever felt frustrated after calling the CRA, having spent hours on hold, wasting your client’s or employer’s time, only to speak to CRA agents who aren’t qualified to answer your questions? The Auditor General of Canada was equally displeased in a scathing report last fall on wait times and accuracy levels at the CRA. Now a new CRA callback service may come to the rescue this tax season. Here is my experience with the pilot project so far:

There’s more good news for small business owners affected by the pandemic. On March 27, the federal government announced that it’s deferring payments of all GST/HST remittances until June 30, 2020.  Here are the details: 

Canadians can apply for the Canada Emergency Response Benefit (CERB) starting on April 6, but the government is hoping to flatten the curve of responses by having affected Canadians in a specific order, by birth month. Here’s how it will work:

The All New Virtual CE Summits will be introduced to you on April 22 and May 13.  We are so pleased to combine the power of a robust online learning course with an interactive Zoom Meeting platform with your instructors on May 13 to discuss the details of the COVID-19 Emergency Response provisions.  Please mark your calendar now.

The government released costing and timelines for its various pandemic response provisions on April 1 and this, co-mingled with reports from the Parliamentary Budget Officer indicates a steep climb back to fiscal health once the pandemic crisis is over. Tax and financial advisors will want to shore up their knowledge on managing individual and family balance sheets against a future back drop of slow economic growth and potentially much higher taxes.

If March 2020 roared in and out like a lion, so did tax pros’ views on CRA’s attempt to improve phone services so far this turbulent tax season. Clearly there is much more to be done as a full 70% of respondents said “no” when we asked:  “This tax season CRA is providing online tools to estimate telephone answering and return processing wait times. Do you think this is a service improvement?”    Here are some of their comments:

With every passing week Canadians are facing enormous changes due to the pandemic and governments are quickly addressing this with new measures to cope with the economic hardships occurring. This week’s revised Canada Emergency Response Benefit (CERB) responds to criticism that the first attempt left too many people out and increases the $900 bi-weekly payment proposed to $2000 monthly for up to four months. Here are the details.