CRA’s Callback Service for Tax Pros Pilot

Are you a tax professional with years of experience? Have you ever felt frustrated after calling the CRA, having spent hours on hold, wasting your client’s or employer’s time, only to speak to CRA agents who aren’t qualified to answer your questions? The Auditor General of Canada was equally displeased in a scathing report last fall on wait times and accuracy levels at the CRA. Now a new CRA callback service may come to the rescue this tax season. Here is my experience with the pilot project so far:

With the dramatic increase in online transactions and digital solutions, and the challenges and opportunities presented by the pandemic, clients require more frequent professional communications, improved collaboration between their financial professionals and more efficient processes in building wealth with all family stakeholders in a highly complex tax and investment environment. Differentiate yourself as a Real Wealth Manager™ to help with high value professional skills. Consider the following:

This year, the tax season will again be different, particularly with new rules stemming from pandemic benefits and tax credits and the complexity they have created for tax filers. And, lots has  changed at the CRA,  too. That’s why there is a great  opportunity for professionals and new entrants to the tax preparation market to improve their credentials during the continued lockdowns.  

It is the time of year for us to reflect on how lucky we are, despite the incredible challenges of 2020.  We are mindful of our good health and the privilege to continue to serve, while others have suffered the terrible losses that have come with the reality of the pandemic. For these reasons, we will be making a donation to our local food bank and our local animal shelter and we hope that you will consider doing the same.

A new Statistics Canada Report, the “2019 Survey of Financial Security” was released on December 22 and provides some important insights to what Canadians need to do to build financial security, especially when recovering from these uncertain times. What secrets were revealed? Here’s a hint: it relates to the holding of specific assets that drive wealth accumulation.

A new study on the savings habits of Canadians in their Tax Free Savings Account (TFSA) conducted by the Bank of Montreal, sheds light on many missed opportunities. But it’s not too late for investors to catch up and thrive with this completely tax-free opportunity.

There are some important deadlines to remember before this tax year comes to a close. Of course, there are the usual suspects, including the cut-off to make year-end donations and receive a donation receipt; the instalment payment deadline for farmers and fishers; and a new one this year for CERB repayment. It’s an issue that has already caused many Canadians stress and confusion. Here’s a summary of salient tax deadlines remaining for 2020: