Required on Check-in:

• All guests must present a valid passport at check-in.
• All guests must present a valid credit card at check-in.
• All guests must download the immigration form and have it printed at the front desk on check in.

Included in the hotel all inclusive package is the following:

• All food, beverage and all service fees for food, beverage, bellman and maid gratuities – and taxes -  however room service is excluded (see below).
• Unlimited open bar with domestic and international premium brands from 11:00 am to 11:00 pm with 11:00 pm to 01:00 am at Gastro Bar Embarcadero
• Early arrival, (3 pre-conference days),  in conference days and post-conference days (4) as per PREFERRED CONFERENCE RATES quoted
• There is a minimum of three nights stay (Nov 23, 24, 25)  for our delegates – be sure to let us know if you must leave early. Deluxe rooms can have a king size or two double beds (subject to availability)
• Buffet breakfast or “ala carte” at the restaurants available during the time in which there are no conference events.  Previous reservation at Gaviotas Gourmet Mexican, Punta Sal and Trattoria Italian are required.  Dress code in effect (no shorts, sandals, shirts without sleeves for the gentlemen) and children under 14 not allowed in the Gourmet Mexican Restaurant.
• Package begins with lunch on the arrival date and ends with buffet breakfast on the departure date.  Should breakfast on arrival or lunch/dinner on departure be required there is an additional cost.
• Snack bar food including La Pizzeria included.  Does not include Deli by Starbucks, Nine Ninety  9 and UMAI restaurants
• 8 hours continuous coffee break served during business meeting schedule
• Mini bar includes beer, soft drinks, juice and bottled water
• There are no refunds or credits for services or facilities used on the property.

REFUND POLICY:

• Refund policy -  hotel bookings: Under our agreement with the hotel, we can offer the following refund policy: 15% if notification is received prior to June 30, 10% if notification is received prior to August 31, 5% if notification is received prior to September 30.
• Refund policy - conference registration fee:  No refunds.  In the case of hardship (illness, injury, disability or death) a credit for 75% of the fee may be applied to other Knowledge Bureau Programs.

Not included. You will be asked for a credit card upon arrival for any amenities and activities that are not part of the inclusive package itemized above.  Not included are:

• Room service
• Some extra menu item selections/liquors selections at restaurants
• Laundry service
• Bar service
• Extra drinks not included in all-inclusive package
• Extra activities inside or outside of the resort
• Travel costs to and from the hotel
• Telephone calls
• Additional Internet bandwidth charges
• Insurance: Travel, health, life, etc.  Please ensure that each family member and/or team member is adequately insured

Important Note and Disclaimer:    Knowledge Bureau, its owners, sponsors, speakers, employees, subcontractors, the venue and any member of these organizations cannot take any responsibility whatsoever for any personal injury, affliction, accident, or financial consequences due to the attendance at any of its live or live virtual events and attendees are herewith notified thereof and travel and participate at their own risk.

For Hotel specific policies: All Hotel specific policies and conditions apply.